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FAQ

Frequently Asked Questions

How does DreamyHelper work?

The device emits a gentle, steady vibration to the PC8 point in the center of the palm. This point has long been used in traditional Chinese medicine for calming purposes. The steady rhythm helps many people wind down in the evening.

From what age is it suitable?

We recommend it for ages 3 and up. Small children should only use it under parental supervision, as the carrying strap poses a risk otherwise.

Is this a medical device?

No. DreamyHelper is a wellness product and does not replace medical treatment. Please speak with your doctor if you have persistent sleep problems.

What if it doesn't work for me?

Test it out for 30 nights at your leisure. If you are not satisfied, write to us at support@dreamyhelper.com and you will get your money back.

How long does shipping take?

Processing usually takes 1 to 3 business days. Delivery time is usually about 4 to 7 business days.

Is shipping free?

Yes, shipping is free worldwide.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking link.

Which payment methods do you offer?

Visa, Mastercard, Maestro, SEPA, American Express, Apple Pay, and PayPal.

Is the payment on your website secure?

Yes. Your payment will be processed via secure, encrypted connections. In addition, well-known payment methods are available to you.

How do you handle my data?

We use your data exclusively for order processing and to provide our service. Your data will not be sold for third-party advertising purposes.

How can I reach you?

Do you need support? We are here for you.

Customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM (CET)

Email: support@dreamyhelper.com
Contact form: Click here

Response time:
Generally within 24 hours.

Business address:
Weselerstraße 48
40239 Düsseldorf
Germany

Contact Information

Do you need support? We are here for you.

Customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM (CET)

Email: support@dreamyhelper.com
Contact form: Click here

Response time:
Usually within 24 hours.

Business address:
Weselerstraße 48
40239 Düsseldorf
Germany